Support equipment in the field. Ship improvements. Give customers their own application.
Keep your Linux and application. Start with the agent.
Remote support workspace · Northstar demo fleet
Open a terminal, inspect logs and check the recovery.
Show readings and permitted controls in a branded customer app.
Hardware, firmware, customer success and technical support. Plan and usage limits apply.
Use Network Connector from Linux to reach permitted TCP services through private addresses and DNS.
Help someone on a Windows, Linux or macOS computer. Free for up to five registered computers per organisation. Paid plans include unlimited registered computers. No per-user fees. No per-desktop fees.
From a first GPIO hookup to Linux and networking, work through your next question with Lince, our AI assistant, and the community in our public forum.
Explore Ask LinceIllustrative Q&A
For a red indicator LED on a carrier using 3.3 V GPIO, add a 330 Ω resistor in series with the LED:
Power off before wiring. Check your carrier’s pinout and GPIO voltage; CM5 carriers can use 3.3 V or 1.8 V.
Source: Raspberry Pi CM5 datasheet
Follow device history, logs and diagnostics into an authorised support session.
Help the person at the other end get back to work. Keep the device, its history and the next action together.
See the remote-support workflow →Manage the product in your workspace. Give customers their own readings and permitted controls.
Explore customer applications →Reference product views; configuration and integration are required.
Customer readings and controls · level-monitor reference
Your OS and updater can stay. Add monitoring, software delivery or a customer app when you need them.
Choose your starting point →RAUC image updates require a prepared, qualified image.
Open a checkout, a packaging-line HMI or an engineering workstation from your browser. See what the person on site sees and help them get back to work.
Explore Remote DesktopUnlimited registered computers, users and sessions. No per-user fees. No per-desktop fees. No per-session fees.
Start free with up to five computers per organisation. Remote Desktop computers are separate from your managed Linux fleet and its Remote Terminal device allowance.
See plans
Work with drawings, photos and documents on your computer, on your phone or in your browser. Keep them together in Dataplicity Files, ready for the workshop, the site visit and the next person taking over.
Open and edit files with the apps you already use. Keep changes in sync between your computer and Dataplicity, and get to the same files from your phone or the web.
Share folders with your team, return to earlier versions and restore deleted items—all alongside the tools you use to support customers and equipment.
Shared storage included in your plan. No connected device needed.
Open Storage → Files in your organisation.
Browse, upload and download on site.
Work with files and share folders with your team.
A design question, a difficult fault or the next site visit. Keep the discussion, evidence and decisions in a conversation your team can come back to.
Invite an AI specialist in hardware and firmware, customer success or technical support when another perspective would help. You choose the conversation context it can read.
Explore team chatLive in the web, desktop and mobile apps. Team conversations are available on paid plans; specialist access and usage limits apply. Shared specialists provide read-only advice.
Useful tools for the team and the workplace around your connected business.
A visitor sign-in book, host notifications and site inductions. Free on every plan.
Shared planning boards for projects, site rollouts and maintenance. Give each task an owner and keep the details with the work.
Let a teammate connect to a named development tunnel. Available on paid plans.
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